About Sensemaker and following Chris’ comment on the 28th

November 29, 2009

One of the experiences we have had with narrative capture involves the process of persuading people to actually go into a web site and tell a story, a fragment, a small narrative piece. I know Dave always comes up with a whole swag of ways to capture the data, but in practice I have found it very difficult to actually get people to tell their story.

We have tried giving them examples, having them practice, getting other people to interview them, providing incentives, even emotional and organisational blackmail but in the end, have succeeded in only a relatively small percentage of cases to get quality narrative.

Sometimes I have thought that the stimulus situations we give them, e.g. “Imagine that you are at a bar-b-q …” are one of the reasons they block, or that the very process of committing to print is the problem, so we have followed one of Dave’s suggestions and done voice record, but this does not seem to have produced much really better quality of narrative.

So, let me start this fortnight as a guest blogger by wondering, electronically whether, out there in electronic network land, there are people, actual live flesh and bone ones, with encouraging thoughts about what might be a better way to think about narrative and its capture than I am presently doing?

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About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


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