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Arizona: Opening presentation

November 8, 2010

First day session at Phoenix and I did a basic presentation. Slides here and no major new things for people familiar with this blog. Slide 3 has some new summary material which covers the following:

  • The importance of the See-Attend-Act model of sense-making. Whether I see the data is an issue of its own right, if I will attend is even hard and getting people to take action is near possible. Assuming an information system will achieve results without specific attention to the attend and act stages is foolish.
  • Complexity is all about obliquity, dealing with problems indirectly. Its supported by the idea of exaption from evolutionary biology and that great word serendipity.
  • Metaphor is key to human insight and understanding, its linked to narrative but in many ways is more important
  • Its far more important to create chefs not encourage recipe book use. More on that here.

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