Baggage Handling - Aussie style

November 22, 2009

Last night I travelled the well worn path back to Canberra for the next Accreditation course. Whilst we had a short delay waiting for a late passenger, I was watching looking out the cain window at the baggage handlers loading the aircraft. A new trolley rolled up to the aircraft and first package on top was my box of material for the course. To my horror, I saw the handlers literally “toss” the box to one side followed by other bags on top whilst they loaded other cargo. I had visions of paper, hexies, pens and other ancillary items being blown all over Sydney aiport! Anyway, once they had loaded this cargo, a literal hand pass (of 12 kg box) and it was in the hold. At the Canberra end I waited with trepidation to see the state of the box – it came out on the conveyor battered and scuffed, but in one piece. Now that we have everything, we are set to go!

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The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


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