Every now and then you come across one of those petty minded bureaucrats who regard customers as a means to establish power and status otherwise missing from their small lives. The colloqual name for them is a Jobsworth. I came across one yesterday in Chicago airport, who went against the norm for American Airlines staff, […]
One of my first ever blogs reflected on my experiences with BT help lines. Six months later I have re-entered the fray. I discovered (BT did not tell me) that that was a new deal that combined HotZone public wireless access, An internet phone and broadband access which would half my costs on those services. […]
You know its interesting to see the way in which people involved in social computing are paranoid about distinguishing themselves from Knowledge Management (KM). Now I can understand this, given the way KM has developed over the years, and I stand by my earlier comments to the effect that KM is in the long tail […]
There is a certain irony in the English and French clubs doing to New Zealand rugby, what New Zealand rugby has done to the Pacific Islands over the years: money talks. Any one know the percentage of players in English Premiership clubs who are actually qualified to play for England these days? PS. An especial […]
I was driving up to London yesterday (of which more later) listening to the news of the conviction of Omar Khyam and four colleagues for conspiracy to create a terrorist outrage in London that could have rivaled 911. 7/7 was bad enough, but this could of being worse. Instead of celebrating a success, the Press […]
The four hour flight to Moscow went quickly yesterday as I was traveling with David Gurteen. It’s being a long time since we were able to spend any time together so there was a lot of catching up to do. I may not forgive him for telling me I had to wear a suit and […]
The issue of moderation and restriction of free flow of debate is a hot topic for me, partly of my own making given my interventions in various list serves. In respect of moderation I came across this lovely use of story by Peter Marshall. Peter is a fellow disputant on several list serves and is […]
Two of the four lists serves in which I am, for the moment, participating have picked up anti-blog themes over the last few weeks. The criticism appear to fall into three types: The argument of control or license, this surfaced on the AOK forum and was supported by two current and one former Knowledge Management […]
I have been interviewed by a lot of journalists over the years and realise that, with a few exceptions, their desire to tell a story leads to a loose connection to context, and a looser connection to the facts. Even nice guys like Jerry Ash can’t resist this; his column in Inside Knowledge is appropriately […]
The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.
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