In my final post (for the moment on conflict) I want to talk about how we engage people in creating a sustainable solution. One issue with any change is there is a tendency to promise the earth, to set idealistic goals as to what will now happen. People who have lost hope during conflict are given new hope by peace. The problem is that this can fail and lead to more cynicism, and a consequent unwillingness to engage. In part this is because we tend to set over idealist goals and don't have the feedback looks in place to spot early signs of discontent.
Now the use of SenseMaker® to gather stories about the past and to inform negotiators (described in my last two blogs) create a database of learning. If those systems are kept in place post any settlement then they can give feedback. They can also be used to capture people's hopes and fears about the future. That feedback loop allows for interesting innovations:
The overall point here is that managing the post-reconciliation process is as important as getting there in the first place.
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