Does anyone know which misguided wretch first decided that all knowledge management could be categorised under the trivialising trio of people, process and technology? It’s almost as bad as the DIKW pyramid of pretension. (not Ackoff by the way, he was a product of his time, but those who came afterwards) A hangover of linear views of the organisation (process) and a failure to realise that technology is simply a tool. When you pick it up a tool should fit your hand and way of working (like my Macbook and social computing in general) rather than requiring me to bio-reengineer my hand (and often my brain) to fit some idealistically designed and all too often fetishistic tool. All three have to co-evolve; why or why do people fall into the pit of reductionism and categorisation with such ease?
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I should get back to the Think anew, Act anew series early next week and ...