Conversation Mapping

“A systems practitioners way of approaching the complexity generated by different perspectives about an issue is to generate a model or diagram that captures the perceived parts of the system and their relationship to each other to enhance an understanding of a particular perspective.

The modelling technique outlined here is more akin to what Checkland (Soft Systems Method) calls a Rich Picture. However, the technique goes further than Checkland’s perspective, as it is generated by bring many different perspective of the problematic issue into the same model (called a map). The goal is to enable a ‘reframing’ (after Schon and Rein) of the problematic issue through observing the emergent properties when the different perspectives interact, revealing the depth of knowledge and energy they contain.

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The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

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