An IKEA learning journey with the Cynefin framework

Introducing complexity thinking and a sense-making approach to a multinational organisation is a true adventure. Over the last 3 years, we had the privilege of accompanying some organisations in the larger Ikea ecosystem on this journey. Alenka Rosenqvist and Anne JM Norman from Inter Ikea Group share this story, along with their reflections and learnings.

Some of the themes we touch on:

  • Where did the journey start and why start 5 SenseMaker® experiments in parallel?
  • How the system responded to the initial Sensemaker® probes, some of the “immune system responses” and what was learned and realised.
  • What were some enablers and barriers to a different kind of thinking and the role of the Cynefin Framework.
  • Reflections of different roles: consultants/partners, sponsors, colleagues who both join and who resist. Reflections on leadership, followership & competence development.

Terms of Use

Cognitive Edge Pte Ltd. (t/a The Cynefin Company) are making this material available as part of celebrating and narrating the development and influence of the Cynefin® framework and SenseMaker  in various contexts.

This content is owned by Cognitive Edge, its licensors or other providers of such material, and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or property rights laws. No right, title, or interest in, or to, the video, or any content in the video, is transferred to you. All rights not expressly granted are reserved by Cognitive Edge. Please note that you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, re-publish, download, store, or transmit this media.

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


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