“Knowledge management and eBusiness in all their various guises have a significant level of overlap, not only in their technologies, but also in associated hype and unfulfilled promise. Although it may not be obvious, its overall tenor is optimistic although it focuses on problems and failures. The reason for this comes from one of the key learnings achieved in knowledge management, namely the rejection of best practice in favour of lessons learnt. With the exception of the more mechanistic processes and practices of the modern organisation defining best practice has tended to ossification and consequential lack of adaptability; best practice is mostly past practice.
Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.
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