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e-Business and Knowledge Management

“Knowledge management and eBusiness in all their various guises have a significant level of overlap, not only in their technologies, but also in associated hype and unfulfilled promise. Although it may not be obvious, its overall tenor is optimistic although it focuses on problems and failures. The reason for this comes from one of the key learnings achieved in knowledge management, namely the rejection of best practice in favour of lessons learnt. With the exception of the more mechanistic processes and practices of the modern organisation defining best practice has tended to ossification and consequential lack of adaptability; best practice is mostly past practice.

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Cognitive Edge Pte Ltd. (t/a The Cynefin Company) are making this material available as part of celebrating and narrating the development and influence of the Cynefin® framework and SenseMaker  in various contexts.

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About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.
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