One pattern we saw in early SenseMaker projects was challenge and (on occasion) rejection of results by the end client. What I’d failed to do was spend enough time with them, ensuring that they “owned” the signifiers, saw the data coming in, got to play with SenseMaker themselves. My tendency had been to let them […]
Having spent a couple of hours in the dentist’s chair this morning, I feel like Faceache (from Buster, one of the great British comics of the 1970s). Uncomfortable enough to have necessitated a quick nap and turning down a chat with Steve in town this afternoon before he flies. If I can figure out how […]
I really enjoy the title quote by G.C. Lichtenberg. I also think it’s quite true. In fact, the more we work with metaphors, the more I’m convinced that we underestimate their influence. In several of our recent projects, we’ve uncovered base or root metaphors in organisations and industries that permeate language and impacts behaviour significantly. […]
This is my second opportunity to be a CE Guest Blogger – having just returned from a week’s vacation, I’m finding it quite a challenge to get back into the blogging swing of things, so bear with me! I thought to share with you some of the projects we’ve been busy with (or are working […]
There used to be three big KM conferences every year. KM World over in Santa Clara and then KM Asia and KM Europe both of which were run by the Ark Group. APQC of course have run a major event every year which continues. Delphi had a great event in San Deigo (the first time […]
I was reminded of a large study we concluded in the fall of 2008 on employee attitudes about their quality of work life. The study came to mind because just this past week we were wrestling with how to best access the perspectives of a large continuing education student body. At least here in the […]
As some of you will know there has been controversy in the ActKM list serve on the subject of surveys. No one has yet attempted any serious defense of questionnaires, although one academic who provided a weak one is now arguing that the debate should cease which I will count as an admission of failure. […]
Large government agencies can be daunting places for new starters especially for those people who have never experienced working in a vast and complicated bureaucracy. I know the feeling well having experienced a first day in 2000 joining IBM and trying to make sense of that 300,000 person strong fuzzball. Now imagine how you might […]
In my (Sonja) last entry, I mentioned a recent project in one of the large gold mining concerns in South Africa. In this entry, I’d like share some of the experiences from this project. I have been part of multiple pre-hypothesis narrative enquiry projects over the last few years; it’s probably the Cognitive Edge process […]
The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.
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