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Multi-perspective approaches to complex, systemic health and social care workshop – Netherlands

£650 £650

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Time Zone: Europe/Amsterdam

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SKU: HSC-ROTTERDAM-6-23 Categories: , , ,



Our work at the Cynefin Centre during the pandemic saw a greater need to combine the voice of the citizen and service user, their loved ones and the workforce who work so hard to provide the best possible care. By weaving the threads from these various narratives, we have helped health and social care focused organisations to navigate this complex field in partnership with their stakeholders, enabling meaningful discussion and collaborative action.

In this one-day workshop, we invite you to join the Cynefin Co team (Beth Smith, Dave Snowden, Eleanor Snowden, Lizzy McNamara and Rhiannon Davies) to explore themes of service user and citizen participation, workforce engagement and policy development and evaluation in the context of health and social care.

During this workshop, participants will enjoy a blended learning experience of short lecture-style inputs on theory and principles, panel discussions and case study shares, with facilitated exercises, open discussions and Q&A to enhance integration and application.


Key themes that we will explore through the day include:

Introduction to Cynefin, complexity and narrative inquiry

  • Start the day with an introduction to the Cynefin framework and complexity, including a brief overview of Dave’s latest updates.
  • Unpack the distinctions of abductive, inductive and deductive logics and the implications for research, measurement, evaluation and learning in complex contexts

The voice of the citizen and service user participation in policy creation and evaluation

  • Grounding principles: exploring participation theory and epistemic injustice in the modern world of policy and evaluation – moving beyond monitoring and evaluation to learning and co-creation
  • Human sensor networks, narrative practice and multi-stakeholder engagement in collective sense-making, to allow for rich, warm data, weak signal detection and pro-active, deep understandings of possibilities and risks
  • Case Study: team members from the Leyden Academy for Aging and Vitality will join us to share their experiences using SenseMaker to engage multiple stakeholders in understanding and improving the collective experience of care .

Health & care – making sense of the landscape

  • What do we mean by collaboration in complex landscapes of health and care provision – where “shared decision-making” is implicated by a variety of world views and perspectives requiring a widening of expertise?
  • Hear about the Cynefin Co’s work during the pandemic, where we focused in on caring for the carers alongside harnessing patient narratives to inform policy and practice. Our work in the field of health & care includes a key component of workforce engagement and wellbeing, focused on understanding the challenges and needs of those who work so hard to provide the best possible care to their patients.
  • Participate in a sense-making activity, with opportunities to connect with other attendees, and to dig deep into complex issues around health and care, from transcontextual perspectives.


The Hogeschool Rotterdam (or Rotterdam University of Applied Sciences) is located in the city of Rotterdam, Netherlands, approximately one hour from Amsterdam (with good public transport service).



Voluntary cancellations are permitted up to 2 weeks prior to the course start and a 50% refund will be provided. No refunds for cancellations made 3 weeks or less prior to event. Attendee substitutions are permitted at any time.


Cognitive Edge reserves the right to cancel or re-schedule training sessions if staff illness or lockdowns prevent us proceeding. In the event of cancellation or rescheduling, a registered attendee can request a full refund of course fees. Refunds will be processed within ten (10) business days of refund request.

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


Social Links: The Cynefin Company
Social Links: The Cynefin Centre
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