Live Learning Partnership (Wales)
Capture the voices and experiences of people across Wales in response to the COVID-19 pandemic
Use Case Description
Use Case Details

During the pandemic, a collaboration of 10 organisations from across different sectors and industries in Wales chose to run an active sense-making approach to capturing what was happening as the pandemic unfolded, learning in real time about how the rapidly shifting environment people were working with was offering new opportunities and challenges and seismic systemic shifts. The Live Learning Partnership used SenseMaker software to capture these insights through their distributed network.

You can see the project story books here, which we hope in years to come will be a valuable reminder of the pivots, challenges and affordances of what the COVID-19 pandemic enabled, from diverse perspectives.

“Given the unprecedented times we found ourselves in,
we wanted to understand the ongoing impact of the
pandemic on individuals, work, the community and the
world around us, and to do this we needed to listen to
people’s experiences or ‘stories’.

To gather these ‘stories’ we used the online storytelling
tool SenseMaker®. Our aim was to collect experiences
and stories from as many people as possible – and from
as wide and diverse a population as possible.

This story book has been compiled by The Cynefin
Centre to share these stories and experiences and the
insights that people had upon reflection. We hope that
this story book will act as a historical reminder of what
happened during the Covid-19 and as an opportunity to
learn from the experiences of others.”

The Living Partnership is a group of eleven organisations, representing business, the third sector, policy and academia. They came together in a learning-by-doing collaborative experiment to try to capture the voices and experiences of people across Wales in response to the COVID-19 pandemic. This is a deliberately cross-sector project.

The Institute of Welsh Affairs (IWA) and the Wales Cooperative Centre (WCC) led the partnership, along with Business In the Community (BITC), Cardiff Business School (Cardiff University), Care Forum Wales, Community Housing Cymru (CHC), Cymorth Cymru, The Ethnic Minorities and Youth Support Team (EYST), Wales Council for Voluntary Action (WCVA) and Y Lab (Cardiff University/Nesta). The project was further supported by the Cynefin Centre.

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


Social Links: The Cynefin Company
Social Links: The Cynefin Centre
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