Staff perceptions – Wales Audit Office
SenseMaker® Use Case
Use Case Description
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This is a Wales Audit Office project which applied SenseMaker® to engage its staff to better understand their perceptions of working for the WAO. Staff across various roles shared 151 stories. Patterns gathered were explored using SenseMaker® Explorer and the observations made during the analysis is presented in this report.

The WAO very kindly made public the final report which can be found here.

  • Client:

    Wales Audit Office

  • Location:


About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


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