The Learning Power of Listening: Using A Digital Ethnography Platform – Approved Case Study
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Catholic Relief Services [CRS] has been using SenseMaker® with remote communities for ethnographic research since 2015 and has a wealth of knowledge, experience, and implementation advice that they will be sharing with us. They have travelled the world and worked with people most in need.

We interviewed Dr Maria Veronica Gottret, Senior Technical Advisor for Agriculture and Agriculture Livelihoods Research/Monitoring, Evaluation, Accountability, and Learning [MEAL] at CRS. Maria Veronica gives her advice to those looking to use SenseMaker® in the field for the first time. Details of the interview with Dr Maria Veronica Gottret here Using SenseMaker®: Research Ethnography Case Studies

The much anticipated book: ‘The Learning Power of Listening: A Practical Guide for Using SenseMaker®’ was released by Oxfam and Catholic Relief Services (available here). The goal is to help development centre workers and agencies apply much-needed, complexity-informed approaches to their work.

More CRS case studies and resources can be found here.

More SenseMaker® case studies and resources can be found here.

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


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