welcome
cartLogin

Defining KM

September 23, 2009

My earlier post on KM governance attracted some outstandingly thoughtful comments and I will reply to them all shortly. One of the other tasks on that report was to define KM. Now I have resisted this in the past, but it had to be done. So here is my attempt.

Davenport and Prusak define knowledge as “a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It originates and is applied in the minds of knowers. In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, process, practices, and norms.

While this definition has stood the test of time it is focused on, and would only be fully understood by, someone with experience of knowledge management. Given the overall levels of cyncism about knowledge management, together with issues of initiative fatigue and excessive communication, it is proposed that a simpler and more common place definition be adopted together with some clearly business orientated guiding principles. A first draft is set out below:

The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes.

The following guiding principles will be applied

  • All projects will be clearly linked to operational and strategic goals
  • As far as possible the approach adopted will be to stimulate local activity rather than impose central solutions
  • Co-ordination and distribution of learning will focus on allowing adaptation of good practice to the local context
  • Management of the KM function will be based on a small centralized core, with a wider distributed network

Leave a Reply

Your email address will not be published.

Related Posts

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.
ABOUT US

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.

© COPYRIGHT 2022. 

Social Links: The Cynefin Company
Social Links: The Cynefin Centre
< Prev

Are Chefs Knowledge Workers?

- No Comments

My son-in-law recently directed me to a resource that spoke highly of "manual labor," as ...

More posts

Next >

Context is Layered - Making Sense at Knowth/Cnogbha

- No Comments

When you visit Knowth, you stand amidst “passage tombs,” most likely built over 6,000 ...

More posts

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram