FSF Impact and Pantry Use in the Liverpool City Region

Fans Supporting Foodbanks (FSF) grew out of concern from individuals and organisations around the deteriorating social and economic conditions of many people within the Liverpool City Region (LCR). FSF have developed a mobile pantry model serving six pantries across Liverpool. Namely those at The Greenhouse Project (Lodge Lane), Everton in the Community’s Blue Base, Fazakerley Federation Centre, Vauxhall Community Neighbourhood Centre, Netherley Youth & Community Centre and St Mary’s Millennium Centre (West Derby).

This report is based on 176 surveys completed in person with pantry users along with field notes from these six food pantries between April 2021 – September 2023.

Key findings:

67% of those using the six pantries are female.

78% of users are over the age of 40. (40-65: 40%, 65+ 38%).

62% of users have been using a pantry for over a year.

Word of mouth (59%) is the primary means by which users discover the


Use is driven by people collecting food for themselves (82%), children (43%)

and a spouse (25%).

82% of users find security in using the pantry. This is, however, not a static

feeling and the emotions developed over time.

Emotions expressed by users revolve around embarrassment moving to

joy(48%) and acceptance (43%) over time.

53% of users ranked the pantries as very important.

Users appear to use the pantry to supplement their weekly shopping and to assist with the financial burdens exacerbated by austerity and the cost of

living crisis.

Key recommendations:

Develop a series of vignettes to help remove the stigma from pantry use as

part of a general awareness campaign.

Increased availability of fresh food and sanitary items.

Diversification of offering to include school uniforms and clothing.

Potential service outside of normal working hours to serve

(under)employed and/or individuals with childcare issues.

Host or seek to collaborate with other services to reach demographics not

currently served by the mobile pantry model.

Targeted Google and Facebook ads geolocated to the postcodes of

individual pantries to help raise awareness.

Read report
Terms of Use

Cognitive Edge Pte Ltd. (t/a The Cynefin Company) are making this material available as part of celebrating and narrating the development and influence of the Cynefin® framework and SenseMaker  in various contexts.

This content is owned by Cognitive Edge, its licensors or other providers of such material, and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or property rights laws. No right, title, or interest in, or to, the video, or any content in the video, is transferred to you. All rights not expressly granted are reserved by Cognitive Edge. Please note that you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, re-publish, download, store, or transmit this media.

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram