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Rupture and Repair – A SenseMaker® Pulse



How do we move forward following disagreement, discord or even disastrous fallout?

Mediating conflict requires that we meet those moments of rupture with an act of repair. This SenseMaker® pulse helps identify where values clash, perceptions differ and priorities diverge. Helping people to understand each other so that conflict can be resolved.

Conflict is inevitable. Even if someone’s intentions are good, that doesn’t always match our experience of their behaviour. Repairing the ruptures caused by conflict is essential if we want to build and maintain relationships, whether that be personal, professional, or political. Yet, seeing a situation through another’s eyes is one of the hardest things to do.

Whether it’s between two conflicting opinions or between an aggressor and a victim, as part of restorative justice, it is important for any mediation process or mediator to differentiate between conflict and abuse. This is not always as straightforward as it first appears. This pulse has been designed to differentiate between conflict and abuse, styles of approaching conflict, understanding the nature of harm, and lastly what repair should look like.

SenseMaker® Pulses

At The Cynefin Company, we’ve been working hard to build a programme for the development sector, health sector, education sector, and sustainability sector,  consolidating years of work within the field of humanitarian aid and human rights, disaster preparedness, social justice and equality, conflict resolution, and trauma recovery. We will be releasing a number of off-the-shelf, pre-designed SenseMaker® Pulses around a prescient topic to enable quick, easy, and sharp data collection whoever and wherever you are! All you need to do is pick it up and run!

Explore All Pulses 👉 HERE

About the Cynefin Company

The Cynefin Company (formerly known as Cognitive Edge) was founded in 2005 by Dave Snowden. We believe in praxis and focus on building methods, tools and capability that apply the wisdom from Complex Adaptive Systems theory and other scientific disciplines in social systems. We are the world leader in developing management approaches (in society, government and industry) that empower organisations to absorb uncertainty, detect weak signals to enable sense-making in complex systems, act on the rich data, create resilience and, ultimately, thrive in a complex world.

Cognitive Edge Ltd. & Cognitive Edge Pte. trading as The Cynefin Company and The Cynefin Centre.


Social Links: The Cynefin Company
Social Links: The Cynefin Centre
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